Refund policy

Return of Purchase

Unopened and unused products purchased through ya-manusa.com may be returned within 30 days of purchase for a refund of the original purchase price.

Email hello@ya-manusa.com for a Return Authorization (RA) request. Product(s) returned without a RA# (Return Authorization number) will not be accepted.

The customer is responsible for arranging the return and for all related costs, to the extent that the return of the items are not the result of an error made by YA-MAN USA LTD.

It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. YA-MAN USA LTD does not assume responsibility for lost or stolen product(s) being returned for a refund without an RA number. Send via an insured method & forward tracking details to hello@ya-manusa.com.

Please allow 14 business days to inspect your product(s). If purchased directly from YA-MAN USA and if a refund is applicable, credit will be applied back to the original method of purchase.

Please note that YA-MAN USA LTD does not permit the return of, or offer refunds for:
- Products purchased new from unauthorized distributors, or through unauthorized distribution channels (i.e. eBay, etc.)
- Items that are not defective, unless unopened and unused (within 30 days)
- Products purchased more than one year ago
- Damages due to misuse, improper maintenance or repair, using alternate voltage source, or unauthorized modifications
- Products returned without a valid itemized receipt
- Shipping charges
- Products returned with an RA# (Return Authorization number) will not be accepted

YA-MAN USA LTD reserves the right to update this return policy at any time.

Return of Replacement

Defective devices may be exchanged for replacement under the warranty, within one year of receipt. Please email hello@ya-manusa.com for replacement under warranty.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products). 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.